I was wanting a Mini Cooper Convertible but my husband wanted me to look at the BMW 128 I. I walked in the door in Chattanooga and found it in the showroom. Everyone was so friendly and not pushy at all. Christine Dumas (my sales person)was such fun, it was like talking to a friend. After walking around it and sitting in it for about an hour, I finally drove it and that was it, I was hooked. Purchasing was easy and I love my BMW. The sales people and everyone else were so great, that I actually enjoyed myself.
Mollie from Charleston, TN
Their service department is first class and I have always been pleased.Their personnel are friendly and seemingly want their customers to be pleased with all aspects of the dealership. I give them a BIG high 5. I recommend them to anyone interested in buying a BMW.
I am very pleased with the experience I received from the staff at BMW Chattanooga. Everyone on staff is very personable and real. Nik Stanke was a wonderful salesman. He put me at ease with purchasing my car. I felt I could trust him and the rest of the staff. I wasn't even nervous; even though this was the first time I will ever have a car payment. AND I LOVE MY CAR!
Mary Jean from Ringgold, GA
Thank you so much for the wonderful service and the attention to detail that you always strive and succeed with every time!
I met and worked with Andrea Mashburn for the first time and she was wonderful! I was disappointed when David Winters left because I have been working with him for years and always had a great experience. But yesterday placed me at ease because I feel certain its just getting better and better! Thanks so much for all you do!
Christine Dumas in Chattanooga Tn. was professional, personable and my experience was most enjoyable....would recommend her highly. This was the most friendly and enjoyable experience of purchasing a new care in 30 years!
Carolyn from Knoxville, TN
It was a very good experience! Sherri Padgett worked very hard to put the sale together. IT WAS DONE OVER THE PHONE. When we arrived the car looked like new. It's my 81st car.One of the very best purchases. The car is great.
CarNut from Crossville, TN
My salesperson was very informative and knowledgeable about the product and did an excellent job of handling this transaction. While I had dealt with this dealership before they (due to my salesman) still handled the entire sales process in a manner that made me feel like I really mattered to them as an individual,unlike another German manufacturer/dealership I was considering.
We did our online shopping and also dealership shopping for that "perfect" used car for months. Tyde was able to help us out and we drove from Knoxville and found him and all of the other people we had contact with there to be the most personable. Someone was there to open the door for us upon arrival and from then on, it was an overall easy and pleasant experience. I highly recommend these folks!
from Knoxville, TN
Dear Isabel Ober, Client Advisor,
The purchase of our car from BMW has been the BEST car-buying experience we have ever had!!!
Dear Joe Craton, Senior Sales Staff,
"...I fear my first speeding ticket may be looming in my future! You were so professional and knowledgeable and made us feel so comfortable. I have to admit that I have always despised shopping for new cars, because of the pressure and lack of interest from sales personnel we have experienced multiple times in the past at other dealerships. You have changed all that. Our time spent with you was most enjoyable, not to mention the bistro and big screen TV!"
I have been a satisfied customer of BMW of Chattanooga since 1989 when I bought my first 3 Series. I continue to buy BMW's because I get exactly what I pay for, a car that does what I expect it to do when I need it. If there is ever a problem, the Sales Department takes care of it immediately with prompt, efficient and courteous service. ...As always I am very happy with the car, the service and the sales department.
I take this opportunity to compliment you on your dealership and your employees. ...Over the past 17 years, I have never had any of my BMW's serviced anywhere but your dealership. The nicest thing about your service is that the vehicle actually gets repaired when you bring your vehicle in, and unless some part has to be ordered, you do not have to return again and again with the same problem. Desmond Hagan, one of your service representatives is one of the very nicest people I have ever met. ...Although I understand that car repair is never supposed to be a joyful activity, the satisfaction that you get from knowing that Desmond is telling you the truth and you can count on his word is invaluable.
You often wonder how someone will be in sales after the sale has been made. How will they be toward you when you are back in the dealership with "nothing to buy?" Mr. Craton made sure that we are happy with our purchases, helped with normal service issues, and in one instance when there was damage from an accident personally took care of our vehicle like it was his own and us like we were family.
Dear Isabel Ober, Client Advisor,
Thank you for your "special" welcome and sincere helpfulness in purchasing our "2nd" BMW. We have a new car, but most importantly a new and special friend-You! Thank you again!
Debi & Rich H.
6806 E. Brainerd RoadChattanooga, TN 37421