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BMW Repair in Chattanooga, TN

Why BMW of Chattanooga's Service Department?

BMW of Chattanooga's trained and certified staff will continuously provide you with outstanding customer service and expertise.  From our state-of-the-art facility to our convenient Autobahn Cafe and online appointment scheduling,  our service department is well-equipped to exceed your expectations. Come in today to meet the new BMW of Chattanooga Service manager, Larry Farmer.
                         
                                                                                                                                
We design extraordinary cars. It only seems right to offer a service plan to match.

BMW Ultimate Service
Only BMW offers a comprehensive suite of premium vehicle maintenance services for absolutely no cost: buy a BMW now and pay no maintenance costs for 4 years or 50,000 miles, whichever comes first. Featuring the following services, BMW Ultimate Service lives up to its name:
      • BMW Maintenance Program: One of the most comprehensive maintenance programs in its class covering all factory-recommended maintenance, oil service and fluid service, as well as items that need replacement due to normal wear and tear - such as brake pads, brake rotors and wiper blade inserts.
      • Four years of the BMW Assist Safety Plan TM : Many 2007 and later models include a four-year, unlimited mileage subscription to the BMW Assist Safety Plan including TeleService, an exclusive BMW benefit which allows your vehicle to contact your BMW center directly when it needs service or maintenance.
      • Unlimited-Mileage Roadside Assistance: Receive Roadside Assistance 24 hours a day, 365 days a year for the first four years of ownership, without any mileage limitation.
      • New Vehicle Limited Warranty: Your warranty covers defects in materials or workmanship for the first four years or 50,000 miles, whichever comes first, so you can rest assured your BMW will perform as expected.

No other premium automaker provides such comprehensive benefits for absolutely no cost. So while other car owners will incur from several hundred to over one thousand dollars of maintenance or repair costs during the first 4 years they own their vehicles, you pay nothing for the first 4 years or 50,000 miles.

After all, and Ultimate Driving Machine® - and its driver - deserve nothing less than BMW Ultimate Service.

BMW Roadside Assistance
Care for the BMW Driver. BMW is dedicated to providing you with the most enjoyable and rewarding dealership experience possible, and that is why we have developed a program that provides you with outstanding travel protection 24 hours a day, 365 days a year. The BMW Roadside Assistance Program is designed to ensure your peace of mind while on the road. It is available in all 50 states plus Canada and Puerto Rico, at no additional cost to you. Even if someone else is driving your BMW, you're covered. To receive covered assistance in the event of a breakdown, you must simply contact BMW Roadside Assistance directly. The toll-free Roadside Assistance number is: 800-332-4BMW (800-332-4269)

EIGHT FUEL saving tips 
by Everett Collins, Shop Foreman
                                                                                      
      • Oil Changes: A properly lubricated engine is more efficient and economical.
      • Change the way in which you drive: Most vehicles today are built to achieve optimal fuel economy around 55mph; you may see considerable fuel savings if you maintain this speed during your travel time and don't brake too hard when stopping.
      • Air Conditioning: Your air conditioner can cost you gas mileage if it has to work too hard to cool your vehicle. Have you're A/C checked and recharged to ensure it is operating efficiently.
      • Air and Fuel Filers: Clogged or dirty filters can reduce your gas mileage and decrease your engine performance. Our service department will inspect these filters during a scheduled oil service.
      • Tire Inspections: Uneven tire wear may be an indication that your vehicle needs an alignment and/ or suspension check and can reduce your gas mileage and decrease the life of your tires.
      • Tire Pressure: Check tire pressure frequently when the tires are cool. Maintaining proper tire pressure will reward your vehicle with added fuel economy. If your tires are just two pounds short of their recommended pressure, your mileage can be adversely affected by five percent.
      • Inspections: A single fouled plug can cause loss of power, increased emissions and a decrease in fuel economy.
      • Fuel Quality: Today's fuels vary from station to station; the concern lies with detergents being added to the fuel during production. This is especially important to monitor on direct injected engines (e.g. BMW 335, BMW 535) due to the precision and fuel pressure the injectors operate at. For the latest list of Top Tier fuel suppliers visit www.toptiergas.com. Find the lowest gasoline prices in your area at http://gasbuddy.com.

Excellence in Customer Satisfaction

The BMW of Chattanooga Team recently commended FIVE technicians at the dealership for being recognized for their Excellence in Customer Satisfaction by BMW NA. Customer loyalty is every major corporation's #1 goal. For the automotive industry, the #1 reason customers repurchase is based on our ability to fix the vehicle right the first time, every time. Customers are retained because every time their vehicle is pulled into the workstall, we excel. BMW of Chattanooga would like to congratulate Mr. Justin Shackleford, Mr. Jay Smyth, Mr. Eric Chartier, Mr. Brandon Boydston, and Mr. Stan Gilbert at this time; your dedication to exceed customers' expectations has been recognized. Each of you qualified for the Excellence in Customer Satisfaction by being in the Top 15% of all technicians in the Southern Region based on 2008 Customer Satisfaction Scores. We are proud to have you on our team!


BMW Car Repairs in Chattanooga, TN | Quality Auto Service

We understand the importance of the investment you have made with your vehicle purchase. Our Chattanooga BMW car repair center is here to help you to protect that investment. With regular factory-recommended maintenance, BMW of Chattanooga's department for Tennessee BMW auto repair can help you to keep your vehicle in like-new condition. Our friendly service staff and high-tech service facility set us apart from others. Make an online service appointment or give us a call at (800) 738-6409 to schedule your maintenance or BMW car repair in Chattanooga, TN. We look forward to serving you!


Service Navigation

Contact Information


BMW of Chattanooga

6806 E. Brainerd Road

Chattanooga, TN 37421
sales Sales:
800-738-6409
service Service:
800-731-6484
parts Parts:
800-730-5598

Hours

  • Monday: 7:30 AM - 6:00 PM
  • Tuesday: 7:30 AM - 6:00 PM
  • Wednesday: 7:30 AM - 6:00 PM
  • Thursday: 7:30 AM - 6:00 PM
  • Friday: 7:30 AM - 6:00 PM
  • Saturday: 8:30 AM - 5:00 PM
  • Sunday: CLOSED

  
 


A Note from our BMW Shop Foreman:

My idea about this column is to discuss some of the more common problems we see in the shop.  Some problems can be avoided.   Gas has been a hot topic of debate lately.  Does my car need premium or can I get away with using one of the lower grades?   Name brand vs. none name brand.   There are literally hundreds of articles debating the merits of premium vs. regular gas and many of them say that with the modern engine control systems your car will run fine on the lower grade.  Other articles that discuss the "designer" fuels say that they are a waste of money.  Keep in mind that these articles refer to the entire whole of automobiles on the road today.  BMW's aren't like all cars.  To keep the image of the "Ultimate Driving Machine" only the higher performance engines and highly packaged cars are imported to the US.  You can get an entire different engine package in Europe like six cylinder non turbo diesel 7 series.  Over here we get the bigger better faster packages and that is to support the image that BMW has built over the years.  With those higher output engines comes a recommendation to use 91 octane.  The engines were designed with those operating parameters in mind and it is HIGHLY recommended that 91 octane is used.  Can we make you use it?  No.  Will the car run differently on anything lower than 91 octane?  Yes.  Mileage and performance will suffer some by using lower octane fuels.  Been there done that.  I had a '07 Z4 3.0si and experimented with lower octane fuels to satisfy my own curiosity.  It ran OK for a while before it developed a really annoying miss and SES light on at WOT.  Fuel mileage was not too bad.  Around 27mpg average (I drive a lot of hwy).  I checked the codes and found misfires across all 6 cylinders.   Switched fuel to 91, cleared the codes and fuel mileage went up, got more power and the annoying miss was gone.  Whoohoo.

Gasoline manufacturers are also different.  The website www.toptiergas.com has a list of gas retailers who use very good detergents additives.  These additives help insure against deposits building up on the valves.  This is very crucial especially on the engines with valvetronic.  The valves on those engines only open up to .8 mm at idle.  Any buildup on the valves can make many engines run rough at idle due to disrupted airflow into the cylinder and the ensuing bad burn.  Personally I have seen amazing results from a good fuel injector flush.  Using top tier fuels can help alleviate carbon buildup.  Chevron is my personal weapon of choice.

Ethanol.  Need I say more?  BMW allows up to 10%.  Anything above that and there is engine damage they won't pay for.  The engine can't be expected to operate correctly on fuel that is way outside of normal mixture.  In the shop I've seen almost 20% in some cases.  This can make an engine do all kinds of stuff from failsafe mode to barely running.  If you live near a station that doesn't have ethanol and it is a top tier fuel then try to use it as much as possible, otherwise try to limit the choices to top tier.  Even though the stations might be independently owned the gasoline manufacturer still has a standard to uphold.

Any suggestions/ideas/subjects you would like to read more about feel free to e-mail me at Everett.collins@bmwofchattanooga.com and I will be more than happy to answer them as best as possible.

Thanks,

Shop Foreman Everett Collins