While many businesses strive to achieve excellence, truly outstanding companies understand that it cannot be achieved by attempting to excel in just one or two areas of business alone. Instead, top achieving companies build a "culture of excellence" - a company-wide environment that is continually changing and constantly making improvements in order to achieve excellence. Our objectives include continuing to provide you with the absolute highest level of customer service, respond quickly and efficiently to your needs, be easy and comfortable to do business with and to become your single source for anything automotive. We appreciate your feedback and suggestions; complete contact us form and we will quickly contact you to help. Can't find who you are looking for? Visit our staff directory containing photographs and contact information for our team members.


BMW of Chattanooga is pleased to announce the exclusive level of amenities and services offered at no charge, and in addition to those presently available, to the BMW owners who purchased their new or preowned BMW vehicle at
BMW of Chattanooga.

A few of the special amenities are:

• Priority Service: Priority service appointments including first in and first out service for all BMW of Chattanooga Owners Club Members.

• Free Airport parking and shuttle: Drop your BMW at our dealership prior to your flight. We will drive you to the Chattanooga airport, inspect and clean your vehicle, store it in our secure lot and meet you at the Chattanooga airport on your return.

• Free Hamilton Place Mall Christmas shuttle: Avoid the Christmas parking problems at Hamilton Place Mall. Drop your BMW at our dealership, board our shuttle and leave the rest to us.

• Autobahn Cafe': Enjoy Stone Cup Roasting Company coffee and other drinks at our dealership cafe' at no charge. Exclusive daily specials. Stop by for coffee on your way to work!

• BMW Loaner Vehicle Priority: As you know, BMW loaner vehicles are not available to customers during normal maintenance, non warranty work and work that can be completed in 8 hours or less. We have dedicated a number of our BMW loaner vehicles for your exclusive use and will have your prearranged loaner available when you arrive for your appointment regardless of the type of service required.

• Premium BMW Vehicle SPA treatment: Receive a premium vehicle SPA treatment at the conclusion of any service or maintenance. Drop by our dealership at any time for a free exterior wash and weekly discounts on other BMW Vehicle SPA options.

Our way of saying, Thank you for being our customer!

• 34,000 square feet of heated and cooled facility on 9.5 paved acres

• The finest state of the art service equipment including computerized diagnostic and programming equipment for each technician

• Full service BMW loaner fleet

 

• Luxury customer lounge featuring HD television, leather seating, free WIFI, children's play area, private workspace and separate seating overlooking our service facility

• Expanded parts department (4 times larger than our previous location) allowing increased parts availability

• BMW Vehicle SPA including an automated car wash and six detail bays featuring the latest equipment to pamper your vehicle

• Expanded, climate controlled, enclosed service drive area including private Service Advisor offices

• 24/7 - dealership accessibility including an Early Bird/ Night Owl vehicle service area. A secure area is used for all customer vehicles. Shop early or late, we are always accessible.